• All goods must be returned within 7 days.
  • All goods returned must be with original packaging and both goods and packaging must be in brand new condition.
  • When returning goods the purchaser must e-mail request and obtain a goods return authorisation number. This must be included in the returned package for a credit to be approved.
  • Returned items must include the name and details of the purchaser, and also a copy of the original invoice.
  • Shipping charges for returned purchases (excluding damaged or incorrect orders) will not be refunded, and returned goods will be at purchaser’s risk until received by RCM Trading
  • The return freight is paid by the buyer.
  • Cut lengths of hose are non-returnable, under any circumstances, unless faulty.

Please contact us to arrange your return and refund.

Please note, if the original purchase was made with a credit card, the refund will only be made to the same credit card used for the purchase.